FAQ

Frequently Asked Questions (FAQ)

1. How long does shipping take?

Orders are processed within 1–3 business days after payment confirmation.

Once shipped, delivery typically takes 3–5 business days within the United States.

2. Do you offer free shipping?

Yes! We offer FREE Shipping on all orders within the United States.

3. How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number.

You can use that tracking number to monitor the status of your shipment.

4. What payment methods do you accept?

We accept:

  • Visa

  • MasterCard

  • American Express

  • Discover

  • PayPal

  • Shop Pay

  • Apple Pay

  • Google Pay

Available payment options may vary depending on your location.

5. Can I cancel my order?

If your order has not yet been processed or shipped, we may be able to cancel it.

Please contact us as soon as possible after placing your order.

6. What is your return policy?

We offer a 30-Day Return Policy.

Items must be unused, in original condition, and returned in their original packaging.

Please review our Return & Refund Policy for full details.

7. How long does it take to receive a refund?

Once we receive and inspect your returned item, approved refunds are typically processed within 5–10 business days to your original payment method.

8. What should I do if I receive a damaged or incorrect item?

Please contact us within 48 hours of receiving your order.

Include your order number and photos of the item so we can quickly resolve the issue.

9. Do you ship internationally?

Currently, we only ship within the United States.

International shipping is not available at this time.

10. Why haven't I received my order yet?

Shipping delays may occur due to:

  • Carrier issues

  • Weather conditions

  • High order volume

  • Holidays

If your package is significantly delayed, please contact our support team.

11. Can I change my shipping address after placing an order?

If your order has not yet been shipped, we may be able to update your shipping address.

Please contact us immediately after placing your order.

12. Is my payment information secure?

Yes.

All payments are processed through secure, encrypted payment gateways provided by Shopify and trusted payment providers.

We do not store your complete credit card information.

13. How can I contact customer support?

You can contact our support team using the information below:

USA Fashion

📧 Email: hurry.jonson.personal@gmail.com

📞 Phone: +1 (818) 584-6273

🌐 Website: usafashionn-store.myshopify.com

📍 Address: 3702 W 25th Ln, Yuma, AZ 85364, USA

14. What if I entered the wrong information during checkout?

Please contact us immediately after placing your order.

We will do our best to update your information before the order is processed and shipped.

15. Are all products brand new?

Yes. All products sold by USA Fashion are brand new and carefully inspected before shipment.